Our team at Guild Home Improvements are a cheerful lot,
despite the handwork they put in and lengths they go to ensuring every client
customer of ours is satisfied. But they’re only human and - honestly - when
they’ve got to the end of a ram-packed week of traffic, frustrations and
elbow-grease - they’re allowed to have a little vent, right?
Here’s a selection of the best (or maybe worst) complaints that have rattled around our offices;
01 - Why does it ALWAYS go RED when I’m there?!
When we’ve got a job to get to, we’re on the clock and
working to the expectation of the customer. They may have entrusted the house
to us and we need to relieve a neighbourhood from doorstep duty waiting for us,
or they may have taken the day off to be there to see the work done.
Either way - we’re rushing to get there in a timely manner -
So WHY does EVERY traffic light in COUNTRY seem intent on stopping a glazer
getting to where he needs to go!?
It must be a curse that many fitters, builders and such
suffer but it’s ALWAYS on a busy day that - without fail - we run into red
light after red light! Turning up the radio to drown out how annoyed you are
only works so well, you know - and the last thing we want is to bring stress to
the customer …
but …
02 - Who the HECK Parks THERE?!
Urgh! You know what it’s like.
You finally get to where you’ve been battling to get to
through all the traffic and … those damn red lights and what greets you?
No parking spaces where it’d be JUST FINE AND DANDY
convenient to park our van to do the work. So we have to drive around the
block. The adjoining street. The whole suburban development of the Southeast of
Surrey! Jeez - we only want to fit some windows what - WHO PARKS A PEOPLE
CARRIER ACROSS TWO SPACES?!
Well, at least once we get in and start the job we’ll get a
warm welcome and a warmer cup of brew …
03 - Cold Tea & Coffee!
If you’ve ever got caught up in something *and you happen to
be a living, breathing English person of 2 and up* you know it’s easy to forget
the little things that mean a lot when your distracted.
Us glazers - like any trades person - love to congratulate
ourselves on a particularly finicky task or an awkward lift of an *paid for -
yikes* pane of glazed glass with a celebratory swig of the home owners brew.
But it’s been an hour and forty-five minute since they’ve
poured your cup, and we end up swigging a big mouthful of disappointing
tea-squeeze that upsets the palate and INSULTS the mug it rests in!
*sigh* We can always ask for another, we know, but we don’t
like to intrude on the hospitality of our hosts, you know?
For a Relatable, Reliable team of Specialists in Bi
Folding Doors, London
Residents should call GHI Windows!
04 - Summer Heat - No Air Con
It’s been a pretty hot summer this year - 31-degrees (which
is el scorchio when talking about a Spanish Plume) - and we - along with
everyone - has to keep going and that’s all good with us, because we love what
we do -
But that’s faith hard-pressed when the air conditioning in
the van is broke - or non-existent.
Panting like a dog in a sodden work shirt ‘before’ you can
even get to do anything at a customers house is a bit embarrassing. Carrying
extra shirts, trousers, boxers, shower gel and your favourite toiletries isn’t
exactly welcomed either.
You ever used them tiny electric hand fans? Don’t. They
suck. They couldn’t cool an ice cube.
05 - Encountering Shoddy Work
The BIGGEST FRUSTRATION EVER! Well, not really - because we
can fix it - but when you get to a job and find out that another glazer or
fitter has been there before you and taken a … ‘loose’ interpretation of
fitting quality and decided that it’d do.
It won’t do, Bob. Never. And change your name.
Whether its glass not effectively sealed into frame, whether
its got damage from ‘when’ it was put in or simply looks completely wrong to
anyone walking by, THAT’S when we get irritated. It gives us boys a bad
reputation … besides the one we got by all those cold calls as an industry
standard all those years ago … and sucking at the job as an average … moving
on!
We don’t like to brag, but we do actually care about the
work we put in. We love that we get testimonials and references from valued
customers who are pleased with our work. We don’t want the quick buck today -
we want the long dollar, so to speak. But we can’t spend them here anyhow so
why do we want those …
Alright, those are our big frustrations we have encountered
as your humble, gracious, glorious and fantastic source of all things
glass-ular and bi folding - fancy a chat about glass? We love glass. We also
love doing work for people who love glass - or don’t! We don’t fuss …
Err … anyway, give us a call on 0800 731 4582 or use our
contact form on our website to enquire about what services we provide and
hopefully we can come and fit your windows, doors and regale you with tales of
our deeds! Please do - we do enjoy a chat here at GHI. For more detail you can
visit at: http://ghiwindows.co.uk
